Ilustration of an annoyed Alexa being asked a stream of endless questions
Illustration by RJ Matson

Is It OK to Be Rude to Alexa?

Or should we all be saying “please” and “thank you”?

By Joe Levit
From the September 2023 Issue

Learning Objective: to read and analyze a text that presents arguments on both sides of a debate, then take a stand

Lexile: 910L
Other Key Skills: identifying central ideas and details, evaluating an argument, using text evidence

Ella overslept, and now she’s in a rush. In need of a boost, she turns to her family’s voice assistant. 

“Alexa, play Olivia Rodrigo.” 

While the beat gets going, she considers her outfit. Is it warm enough for shorts?

“Alexa, tell me the weather.” 

As she wolfs down breakfast, Ella asks Alexa what time it is. Whoa! The bus arrives in two minutes! Ella grabs her backpack and heads for the door. Wait—she’s missing something. 

“Alexa, find my phone.”

Finally, Ella settles into her seat on the bus with a sigh of relief. She made it—and she has Alexa to thank. 

Except Ella doesn’t thank Alexa, ever. She never says “please” either. 

But . . . should she?

Does It Matter?

Voice assistants like Alexa, Siri, and Google Assistant are programs that respond to voice commands. They are designed to take orders and provide us with tips, reminders, and other useful information. 

Voice assistants are increasingly popular. You can find them on everything from phones and laptops to smart speakers like the Echo Dot. According to Statista, by 2024, there will be more devices with voice assistants in the world than people. 

Now questions are arising about how we should interact with this technology. Some say there’s no need to be nice to voice assistants because they’re not human. Others say it’s wrong to bark orders, whether at a sibling, a cat, or an Echo Dot. 

So should we speak to voice assistants the way we want to be spoken to? Or does it not matter?

Stinky Socks

We might call voice assistants by human names, but they aren’t human. They don’t experience emotions. You can’t offend a voice assistant or hurt its feelings. These programs use human-sounding voices only because someone designed them that way. 

The fact is, voice assistants are just tools, not so different from search engines or washing machines. We don’t type “please” when we Google something. We don’t say “thank you” to a washing machine for cleaning our stinky socks. Is there a reason to treat voice assistants any differently?

Good Habits

It turns out there might be. For one thing, being polite is a learned behavior. It’s a habit we develop only through practice—and must continue practicing to keep up. 

According to etiquette expert Thomas Farley, saying “please” and “thank you” to voice assistants is a good way to reinforce politeness. “The more we do it with a [voice assistant], the more likely we are to do it when speaking to people,” he says. 

Plus, if you get in the habit of being rude to Alexa—imperiously commanding it to do what you want, shouting when it doesn’t understand you—you might get in the habit of being rude period. For example, you might find yourself ordering your friend to “give me those chips. Now.”

Making matters worse, rudeness is contagious. 

A 2016 University of Florida study found that people who were treated rudely—or simply observed a rude interaction—were more likely to be rude themselves.

So if being rude to Alexa causes you to be impolite to humans, your rudeness could spread to dozens, hundreds, even thousands of others!

Who Needs That Stress?

On the other hand, if you show a voice assistant the same courtesy you show people, over time, you might begin to think of it as a person. You might start to worry about hurting its (nonexistent) feelings. Who needs that kind of stress? Plus, your expectations might become unrealistic, setting you up for disappointment when Alexa doesn’t behave like a human would.   

So maybe you don’t need to say “please” and “thank you” to Siri—but that doesn’t mean it’s OK to yell at it either. Hearing you shout at your device could upset your pets, for example. If younger siblings hear you, they might start to imitate you—except they might yell at people the way you yell at Siri. That’s because very young kids don’t yet understand that though shouting at a machine isn’t necessarily harmful, yelling at people can be. 

Bottom line? As we rely on voice assistants more and more, we need to figure out how best to interact with them. If only that were as simple as asking Alexa!

What does your class think?

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This article was originally published in the September 2023 issue.

Audio ()
Activities (8)
Answer Key (1)
Audio ()
Activities (8)
Answer Key (1)
Step-by-Step Lesson Plan

Close Reading, Critical Thinking, Skill Building

1. PREPARE TO READ (15 MINUTES)

Do Now: Take a Poll (5 minutes)

  • Project the following question on your whiteboard for students to respond to in their journals as they enter the classroom:

Is it OK to be rude to voice assistants such as Alexa and Siri? Why or why not?

  • Take a poll and invite students to justify their responses. Then tell them that today, they will read and analyze arguments on both sides of the debate. Let them know they’ll be asked for their opinion again after reading. 

Preview Vocabulary (10 minutes)

  • Project Vocabulary: Definitions and Practice. Review the definitions as a class. Highlighted words: courtesy, etiquette, expectations, imperiously, impolite, interact. Audio pronunciations of the words and a read-aloud of the definitions are embedded on the slides. Optionally, print the PDF version or share the slideshow link directly to your LMS and have students preview the words and complete the activity independently before class. 

2. READ AND DISCUSS (45 MINUTES)

  • Optionally, for students’ first read, have them follow along as they listen to the audio read-aloud, located in the Resources tab in Teacher View and at the top of the story page in Student View. Then have students silently reread the article to themselves.
  • Project the article. Complete the following steps as a class, modeling text marking on your whiteboard while students mark their magazines: 
    1. Using a RED pencil, draw a star next to a sentence that expresses the main argument (central claim) on one side of the debate. (e.g., “Some say there’s no need to be nice to voice assistants because they’re not human.”)
    2. Underline the details that support that main argument. (“We might call voice assistants by human names, but they aren’t human”; “They don’t experience emotions. You can’t offend a voice assistant or hurt its feelings”; “These programs use human-sounding voices only because someone designed them that way”; “We don’t type ‘please’ when we Google something. We don’t say ‘thank you’ to a washing machine for cleaning our stinky socks”; “On the other hand, if you show a voice assistant the same courtesy you show people, over time, you might begin to think of it as a person. You might start to worry about hurting its (nonexistent) feelings. Who needs that kind of stress? Plus, your expectations might become unrealistic, setting you up for disappointment when Alexa doesn’t behave like a human would.”
    3. Have students repeat steps 1 and 2 independently, but for the other side of the debate, this time using a BLUE colored pencil. (Star: “Others say it’s wrong to bark orders, whether at a sibling, a cat, or an Echo Dot.” Underline: “For one thing, being polite is a learned behavior. It’s a habit we develop only through practice—and must continue practicing to keep up”; “Plus, if you get in the habit of being rude to Alexa—imperiously commanding it to do what you want, shouting when it doesn’t understand you—you might get in the habit of being rude period”; “Making matters worse, rudeness is contagious. A 2016 University of Florida study found that people who were treated rudely—or simply observed a rude interaction—were more likely to be rude themselves”; “Hearing you shout at your device could upset your pets, for example”; “If younger siblings hear you, they might start to imitate you—except they might yell at people the way you yell at Siri.”)
  • Have students fill in the “Yes/No” chart in their magazines based on the details they underlined in the text. Then discuss: Do you think the writer shows bias—that is, a preference for one side of the debate or the other? Explain and support your answer with text evidence. Which supporting detail do you think is the strongest? The weakest? 

Optionally: 

  • Post the statements “YES, it is OK to be rude to voice assistants” and “NO, it is not OK to be rude to voice assistants” at opposite ends of your room. Have students choose a place to physically stand between the two statements, based on their point of view. Be sure to have students form an arc, rather than a straight line, so that they can see one another as they speak and listen.

  • Invite students to share their opinions in dialogue with one another. Students should offer reasons and support for their opinions, and counterarguments to the reasons and support presented by others. Invite students who change their minds and want to move to do so, and have them explain why they chose to move.

  • At the end of the dialogue, compare the number of students who support each side with the number who supported each side at the beginning of the dialogue and at the very beginning of class.

3. WRITE ABOUT IT: WHAT DO YOU THINK? (45 MINUTES)

  • Have students work individually to complete the Essay Kit, a guided writing activity and outline that will help them write their own argument essay in response to this question: 

Is it OK to be rude to voice assistants?

  • Students can use the Great Transitions and Argument Essay Checklist anchor charts to help them edit and evaluate their essays.

CONNECTED READING

Text-to-Speech